Covid-19- An update from easyHotel

Following the recent UK Government announcements, we are working to ensure that we continue to operate in-line with all guidance and legal requirements. With this in mind, before you make any booking at one of our hotels, please ensure that you have read the Government’s latest guidelines and/or regulations applicable to you and your stay with us. From Tuesday 5th January 2021 onwards please note the following:

National Restrictions:

The UK was placed into a national lockdown as of 00:01 5th January 2021. Overnight stays for holidays are not permitted.  During National lockdown you are only permitted to stay at one of our hotels for the following reasons:

  • You are unable to return to your main residence
  • You need accommodation while moving house
  • You need accommodation to attend a funeral or related commemorative event
  • You require accommodation for work purposes or to provide voluntary services
  • You are a child requiring accommodation for school or care
  • You are homeless, seeking asylum, are a vulnerable person seeking refuge, or if escaping harm (including domestic abuse)
  • You are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition.

The current Government guidelines can be reviewed [HERE]. Please ensure that you are compliant with the current Government Covid 19 guidelines and legal requirements. We reserve the right to refuse any guest who we consider to be non-compliant upon entry into our hotels.

Existing Flexible rate bookings may be cancelled up to 12 noon on the date of arrival as stated in our cancellation policy. In all instances, fully flexible rates are recommended during these unprecedented times. For bookings made via third parties please contact the organisation directly.

For guests who have Non-Refundable bookings (made before the 5th of Jan 2021) that are due to stay between now and the 15th February 2021. If you need to change plans, for any of the following reasons:

  • If the recent national lockdown has now made your reason for travel invalid (in line with the govt guidelines above)
  • Where you have tested positive for COVID (or are symptomatic awaiting test result) over the dates of stay and should now isolate under Government guidance.
  • You are now required to provide childcare and need to reschedule a booking.

In these circumstances, we are able to offer guests an opportunity to re-book at a later date (of their choice) - up-to 12 months in advance - (subject to any price differences being met by customer and hotel availability). Please contact your hotel to discuss this.

Please note: We may ask for proof of your circumstance when a request to re-book is made.

Any non-refundable bookings made after the 5th Jan 2021 or existing bookings due to stay after the 15th February 2021 will be subject to our normal cancellation policy.

The above guidance applies to UK properties only, for properties in other countries please contact the hotel directly.

We are constantly reviewing our hotel policies and will update this message as and when new government guidelines and or legal requirements are announced.

Thank you for your patience and continued custom.

The easyHotel team

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