Our Hotels

Our hotels are staffed 24 hours a day, 7 days a week.

Not all our hotels offer car parking services. Please contact the specific hotel using our help widget.

Smoking is not permitted. easyHotel has a strict non-smoking policy within all parts of the hotel.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

 

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

 

It is possible to simply turn up at an easyHotel on the day and book online if we have rooms available for that night. However, it's less risky and you will get the best prices if you book in advance.

Our Rooms

Yes you can book this room type without any disability.

Yes these are included in your room purchase.

We are happy for our customers to have guests in the hotel but they need to be accompanied by the customer at all times for security purposes.

Rooms are cleaned prior to arrival and some hotels provide it free of charge, however, for some hotels, you will need to purchase it at an extra cost. This can be bought online at the time of your booking.

Yes - All our rooms come with en-suite facilities.

Unfortunately rooms are allocated on a first come, first served basis and it is not possible to request rooms next to each other or on a particular floor.

Room Types

A family room can accommodate up to 4 guests. The room can have either 2 double beds or 1 double bed and 2 single beds. 

A Triple room can accommodate 3 guests. The room has either '1 Double bed and 1 Single bed' or '3 Single beds.'

A Double room consists of 1 Double bed and can accommodate 2 guests.

A Twin room consists of 2 single beds and can accommodate 2 guests.

Check-in/Out

Customers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. Please note our hotels are staffed 24 hours a day.

Please contact the specific hotel using our help widget to inform them of your plans. Your reservation may be cancelled after 10am if the hotel is not informed. We will do our very best to contact you before we cancel your reservation.

Check-in is from 3pm. An early check-in can be purchased at some hotels. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the hotel offers this service you will at this point be able to purchase this additional feature.

Customers are able to check-in any time after 3pm up until 10am the next morning which is the check-out time. Our hotels are staffed 24 hours a day.

Customers need to check-out by 10am on the departure date. Some of our easyHotels do offer a late check-out up until midday. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

Cancellations & Amendments

We no longer offer the possibility to use your credit through your account. However if you still hold credit with us please follow these steps to redeem it:

  1. Go to www.easyhotel.com and make your booking as you would do normally
  2. Follow this link to raise a support ticket
  3. On the subject line write "CREDIT PROBLEM"
  4. On the description field please make sure you include your new booking confirmation ID as well as the name of the easyHotel for the new booking
  5. Press the submit button

The value of your existing credit will be refunded onto the credit or debit bank card used to make the new booking within 10 working days. 

PLEASE BE AWARE THAT YOUR OLD ACCOUNT CREDIT IS ONLY VALID FOR 6 MONTHS, AFTER THIS YOU WILL LOSE YOUR EXISTING CREDIT AND YOU WILL NOT BE REFUNDED. 

To extend your stay you are required to make a new booking.

If you are entitled to a refund and you haven't received after 10 working days of requesting it, please Contact Us and provide us with a mean to reach out to you directly.

Depends on the rate you have chosen to book, please see below our cancellations policies. 

SEMI-FLEXIBLE RATE OR FLEXIBLE RATES

Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Semi flexible / flexible rate bookings.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.

We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

NON-FLEXIBLE RATES

As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable.

PROMOTIONAL  RATES

As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable

GROUP BOOKING RATES

 You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Cancel a booking. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

Your Booking

If you have not received a confirmation number or a confirmation email then it is likely that your booking has not been processed. Please login to your easyHotel account from the home page to check if your reservation has in fact been made.

Group bookings can be made in the same way as individual bookings on the easyHotel website.

If you wish to amend your booking please contact your hotel directly. Only semi-flexible rates can be amended and this must be done 5 days prior to your date of arrival. Group bookings must do this 28 days before the arrival date. 

Yes - You can log into your easyHotel account from the homepage of the easyHotel website. You will be asked to enter the email address used when registering and your chosen password.

Bookings can only be made on the easyHotel website.

Food & Beverage

We do not have bar or restaurant facilities within our hotels. easyHotel does not offer these facilities as we focus 100% on rooms. This enables us to offer rooms to our customers at the most competitive rate. You will find many bars and restaurants in the surrounding areas within a 5 minute walk.

The easyHotel model is room only and we do not offer breakfast as we do not have a restaurant. Some hotels offer breakfast box at an extra cost. This can be purchased at the time of your booking.

Baggage

Yes - we have luggage storage available at each of our hotels. Please note that luggage storage comes at an additional cost. In some hotel this can be booked online and at others you will need to book it with the hotel reception.

 

Yes - we have luggage storage available at each of our hotels. Please note that luggage storage comes at an additional cost. In some hotels this can be booked online and at others you will need to book it when you arrive at the hotel. 

Payments, Prices & Credit

easyHotel credit is valid for 6 months. 

Yes. The easyHotel site is a secure site, so all the details entered as part of your booking are stored safely.

The price is for the room and not per person.

easyHotel bedrooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.

For the best deals, book early and if possible be flexible about when you travel (staying in London in June is more popular than January; staying on a Saturday night is more popular than on Sunday).

Contact

To keep prices down we operate the easyHotel business entirely through the web. Please contact the hotel using the help widget on the website. 

Please use this help centre to contact individual hotels. You will need to "submit a request" using our help widget on the website. We aim to respond all queries between 24 and 48 hours. 

To keep prices down we operate the easyHotel business entirely through the web.

Other

All our hotels contain information to reach us from the nearest airport. Please check on our website. 

You can make a complaint by sending us a message via http://support.easyhotel.com

To allow us handling your complaint better please always include your name and last name, contact email, hotel name, stay dates and reservation number when possible. We aim to get back to our customers within 4 working days after receiving the complaint.  

Yes you can. The guest must bring with them the confirmation and a valid piece of photo ID.

Some hotels will accept pets for an extra charge, pets will need to be under supervision of their owners at all times. Guide dogs are welcomed free of charge. 

 

We ask you to register your details with us in order for us to manage your booking/s now and in the future as well as enabling you to access your booking details at any time. You can pre-register any time you visit the site via the "Login" tab OR most simply when you make your first booking with us.

We only require and can only accept one guest's name per booking.

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