FAQ's

easyHotel will never WhatsApp or text message customers regarding their booking regardless of if they booked with us or through a third party. If you receive a message it is likely to be a scam so please delete it and don’t respond. 

Your amendment and cancellation policy depends on the rate and the hotel you have chosen to book, please see below.

***Please note that the cancellation policy for fully-flexible rate bookings and group bookings will differ across our franchise properties. If unsure, please visit section 14 of our T&Cs for the individual franchise policies here or contact the hotel directly by submitting a request.***

FLEXIBLE RATES FOR OWNED PROPERTIES

You can cancel these reservations up to 2pm on day of arrival. We recommend customers book this rate to ensure maximum flexibility.

Full payment will be taken at the time of booking. Payment is 100% refundable if you cancel by 2pm on the day of arrival.

SEMI-FLEXIBLE RATE

*Only easyHotel Basel offers this rate*

Once you have checked in to your easyHotel you cannot amend or cancel the related booking.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. We will refund you 70% of the money you have paid for any nights cancelled up to 5 days before arrival, excluding any booking fees and administration charges. You cannot cancel or amend a booking after this time.

NON-REFUNDABLE RATES

As Non-Refundable Rate bookings are at discounted rates these bookings are not refundable or amendable. Full payment will be taken at the time of booking.

GROUP BOOKING RATES FOR OWNED PROPERTIES

You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Cancel a booking. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

If you have any concerns regarding an existing booking (including a group booking), please submit a request and we will be happy to assist you. Please include as much detail in the form as possible so we can help you as quickly as possible.

If you have not received a confirmation number or a confirmation email, please check your spam inbox first, make sure that you entered the correct email address, if you still can't find your booking, then it is likely that your booking has not been processed. Please login to your easyHotel account to check if your reservation has in fact been made.

Group bookings can't be made in the same way as individual bookings on the easyHotel website. Please contact [email protected] if you wish to do a group booking.

If you purchased our room(s) under a flexible rate and you wish to amend your booking(s), please contact your hotel directly by submitting a request. Please note that if you booked a non-refundable rate, your booking is not refundable and non-amendable, as it was purchased at a discounted rate. Please see the section about amending/cancelling your booking to see the policies of the various rates.

Yes - You can log into your easyHotel clubBedzzz account from the homepage of the easyHotel website. You will be asked to enter the email address used when registering and your chosen password.

You can also download our app in the play and app stores to see your bookings in your clubBedzzz account

Individual bookings can be made either through our easyHotel website or through one of our Android or IOS apps.

Sign up to clubBedzzz to receive at least 10% discount off all direct bookings

You can request a copy of your invoice when you check out of your hotel or contact the hotel directly.

You can also use the confirmation email that you receive upon making your booking.

Please contact the hotel you're staying at to inform our team of your plans by submitting a request. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. We will do our very best to contact you before we cancel your reservation. Check-in is not possible past 00:30am at our easyHotel Zurich properties.

Customers are able to check-in- at most hotels any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. Please note while most of our hotels are staffed 24 hours a day, check-in is not possible past 00:30am at our easyHotel Zurich properties.

Customers need to check-out by the check-out time of the hotel on the departure date. The check-out time depends on the hotel location. Please see your booking confirmation for your check-out time or check the hotel page on our site. Some of our easyHotel locations do offer a late check-out add-on. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

At participating hotels, our clubBedzzz members receive an extra hour in bed on Sundays on us.... it's free to become a clubBedzzz member, so sign up or log in now!

The check-in time for most our hotels is from 3pm. However, there are different check-in times depending on the hotel. Please visit section 14 of our T&Cs for the individual franchise policies or contact the hotel directly. An early check-in can be purchased (subject to availability) at some hotels. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the hotel offers this service you will at this point be able to purchase this additional feature. If you have already booked your stay, the check-in time of your hotel will be included on your booking confirmation email.

Customers are able to check-in any time after the check-in time up and until the check-out time of their particular hotel. All our hotels (with the exception of our Swiss locations) are staffed 24 hours a day. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel by submitting a request. You can also contact the hotel directly via the phone number found on the hotel's webpage. NOTE: You will be able to check-in no later than 00:30am at our Zurich properties. 

Most of our hotels are staffed 24 hours a day, 7 days a week. The only exception to this is our easyHotels in Switzerland. 

Please see the specific hotel web page for more information. The majority of our hotels are located nearby to car parking facilities, please enquire upon check-in or call the hotel in advance to see if there are any discounts available to guests.

Smoking is not permitted. easyHotel has a strict non-smoking policy within all parts of the hotel.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

It is possible to simply turn up at an easyHotel on the day or book online that day if we have rooms available for that night. However, it's less risky and you will get the best prices if you book in advance.

Booking online with a free clubBedzzz account will give many additional extras as well as a 10% discount for booking direct on all future bookings!

Our hotels offer additional services which you can add-on to your stay should you require. You can do so when making your booking online, on our Android or IOS apps or upon arrival at the hotel. Please see the specific hotel page for which Add-Ons are available and their associated pricing. 

Hairdryers and irons are available in many of our hotel receptions. Please see the specific hotel page for more information. Kettles are not available in our rooms.

Please speak to your hotel staff who will be happy to recommend great places to get a cup of tea or a coffee nearby. 

We do not have meeting rooms in our hotels.

Some of our hotels welcome pets, for an additional fee. Please see specific hotel page to see if this service is provided.

Pets are charged at £10 per night per pet

Most of our hotels have lifts/elevators, however as each hotel is different, please see the specific hotel page for more information.

Yes you can book this room type without any disability. However if you don't have a disability we would prefer you to book a standard room and leave these type of rooms for those who need it most.  

We have a responsibility to accessible guests and therefore they take priority in our accessible rooms

Yes these are included in your room purchase.

Our rooms are for the guests that are named in the reservation. If any guests have any visitors they can only be admitted with specific permission from of easyHotel staff. If you are staying with us and expect any guests please speak to our team before arrival.

All of our rooms are cleaned before your visit and after you leave before the next guest arrives.

If you would like additional cleaning services during your visit this can be arranged for a fee at the time of booking or at the hotel directly.

Yes - All our rooms come with en-suite facilities.

Please contact the hotel directly in order to request a specific floors and rooms near to each other. We will do our best to accommodate such requests but please note it may be subject to availability.

We offer basic toiletries in the form of hand wash and shower gel

Please check online or directly with the hotel - some family rooms can accommodate 3 people while others can accommodate 4.

A family room for 4 can have either 2 double beds or 1 double bed and 2 single beds.

A Triple room can accommodate 3 guests. The room has either '1 Double bed and 1 Single bed' or '3 Single beds.'

A Double room consists of 1 Double bed and can accommodate 2 guests.

A Twin room consists of 2 single beds and can accommodate 2 guests.

Some of our hotels offer food and beverage. Please check the hotel page on our website.

For the hotels where we do not have food and beverage on site our staff are always happy to recommend somewhere nice for you to eat. If you call and speak to the hotel in advance of your stay they may have some additional discounts available for certain locations.

Our staff will always be happy to make a reservation for you on request.

We want you to explore the city so all of our hotels are located in buzzing areas with lots of food and drink options nearby. Our staff know all the best local spots and are always happy to recommend somewhere nice for you to eat (and will happily make a reservation for you on request). If you call and speak to the hotel in advance of your stay they may have some additional discounts available for certain locations.

You can pre-book a delicious continental breakfast at our French locations - easyHotel Nice Palais de Congrès, easyHotel Paris Charles de Gaulle-Villepinte and easyHotel Paris Nord Aubervilliers during the booking process. Some hotels have breakfast add-ons available that can be booked directly with reception (such as easyHotel Basel). 

To keep prices down we operate the easyHotel business entirely through the web. Please contact the hotel by submitting a request or you can call using the hotels direct number on our hotel pages of the website.

Please submit a request to contact individual hotels. We aim to respond all queries between 24 and 48 hours.

To keep prices down we operate the easyHotel business entirely through the web.

Yes. The easyHotel site is a secure site, so all the details entered as part of your booking are stored safely.

The price is for the room and not per person.

easyHotel bedrooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.

For the best deals, book early and if possible be flexible about when you travel (staying in London in June is more popular than January; staying on a Saturday night is more popular than on Sunday).

Our best prices are always when you book directly with a free clubBedzzz account at www.easyhotel.com.

With clubBedzzz not only will you save 10% off every booking but you will also receive free wifi, an extra hour in bed on a Sunday and some additional discounts with 3rd parties. So, login or sign up now.

Some of our locations still accept cash payments. easyHotel Budapest Oktogon accepts EUR & HUF, easyHotel Sofia accepts EUR & BGN. easyHotel South Kensington accepts cash (GBP) from walk-in guests. Other locations accept card payments only. For all payment types accepted by each hotel, please check the relevant hotel page.

Some cities require a city tax to be paid by tourists. Please see the specific hotel page for whether this applies to the city you are travelling to.

To extend your stay you are required to make a new booking either online or speak to the hotel staff and book directly in hotel.

Don't forget to book direct and use a free clubBedzzz account for our cheapest prices (at least 10% off every booking).

If you are entitled to a refund and you haven't received after 10 working days of requesting it, please Contact Us and provide us with a mean to reach out to you directly.

Your amendment and cancellation policy depends on the rate and the hotel you have chosen to book, please see below.

***Please note that the cancellation policy for fully-flexible rate bookings and group bookings will differ across our franchise properties. If unsure, please visit section 14 of our T&Cs for the individual franchise policies here or contact the hotel directly by submitting a request.***

FLEXIBLE RATES FOR OWNED PROPERTIES

You can cancel these reservations up to 2pm on day of arrival. We recommend customers book this rate to ensure maximum flexibility.

Full payment will be taken at the time of booking. Payment is 100% refundable if you cancel by 2pm on the day of arrival.

SEMI-FLEXIBLE RATE

*Only easyHotel Basel offers this rate*

Once you have checked in to your easyHotel you cannot amend or cancel the related booking.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. We will refund you 70% of the money you have paid for any nights cancelled up to 5 days before arrival, excluding any booking fees and administration charges. You cannot cancel or amend a booking after this time.

NON-REFUNDABLE RATES

As Non-Refundable Rate bookings are at discounted rates these bookings are not refundable or amendable. Full payment will be taken at the time of booking.

GROUP BOOKING RATES FOR OWNED PROPERTIES

You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Cancel a booking. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

If you have any concerns regarding an existing booking (including a group booking), please submit a request and we will be happy to assist you. Please include as much detail in the form as possible so we can help you as quickly as possible.

Yes - we have secure luggage storage available at each of our hotels. Please note that post check-out luggage storage usually comes at an additional cost. In some hotel this can be booked online and at others you will need to book it with the hotel reception.

Please make sure you keep hold of your ticket given when you drop your luggage to retrieve it at a later time.

Yes - we have secure luggage storage available at each of our hotels. Please note that pre check-in luggage storage usually comes at an additional cost. In some hotels this can be booked online and at others you will need to book it when you arrive at the hotel.

Please make sure you keep hold of your ticket given when you drop your luggage to retrieve it at a later time.

If you would like to make a subject access request, please send via email to [email protected].

Please do not contact this email address for booking enquiries or other queries other than for a subject access request.

All our hotels contain information to reach us from the nearest airport, as well as other transport hubs. Please check the specific hotel page for relevant maps and directions. 

You can make a complaint by submitting a request. To allow us handling your complaint better please always include your name and last name, contact email, hotel name, stay dates and reservation number when possible. We aim to get back to our customers within 4 working days after receiving the complaint.  

Yes you can. The guest must bring with them the confirmation and a valid piece of photo ID.

Some hotels will accept pets for an extra charge, pets will need to be under supervision of their owners at all times. Guide dogs are welcomed free of charge. Please check the specific hotel page on our website to check if they allow pets.

We ask you to register your details with us in order for us to manage your booking/s now and in the future as well as enabling you to access your booking details at any time. You can register when you make your first booking with us.

We only require and can only accept one guest's name per booking.

Head over to our Careers page to find out more! http://careers.easyhotel.com/