Your amendment and cancellation policy depends on the rate and the hotel you have chosen to book, please see below.
***Please note that the cancellation policy for fully-flexible rate bookings and group bookings will differ across our franchise properties. If unsure, please visit section 14 of our T&Cs for the individual franchise policies here or contact the hotel directly by submitting a request.***
FLEXIBLE RATES FOR OWNED PROPERTIES
You can cancel these reservations up to 2pm on day of arrival. We recommend customers book this rate to ensure maximum flexibility.
Full payment will be taken at the time of booking. Payment is 100% refundable if you cancel by 2pm on the day of arrival.
*Only easyHotel Basel offers this rate*
Once you have checked in to your easyHotel you cannot amend or cancel the related booking.
Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. We will refund you 70% of the money you have paid for any nights cancelled up to 5 days before arrival, excluding any booking fees and administration charges. You cannot cancel or amend a booking after this time.
As Non-Refundable Rate bookings are at discounted rates these bookings are not refundable or amendable. Full payment will be taken at the time of booking.
GROUP BOOKING RATES FOR OWNED PROPERTIES
You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Cancel a booking. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.
If you have any concerns regarding an existing booking (including a group booking), please submit a request and we will be happy to assist you. Please include as much detail in the form as possible so we can help you as quickly as possible.