1.1 Please follow the directions on the website, mobile site or app or as advised to you to make a booking.

1.2 If you book six or more rooms for the same night we will treat this as a “Group Booking”. For Group Bookings you should contact us as per below.

1.3 We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on easyHotel until we issue you with a confirmation number.

1.4 Each booking will be for one hotel only. It is not possible to split a booking across multiple hotels.

1.5 Your booking is not transferrable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any easyHotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and in such cases easyHotel may retain any money paid for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.

1.6 You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards unless the change relates to a correction (as opposed to a change of an entire name) so as to comply with data protection law.

1.7 You are responsible for ensuring that each person who stays at the hotel has their name included in your booking.

1.8 Even if you make a booking for someone else's benefit and don’t stay yourself, you must comply with these T&Cs and ensure that persons you book on behalf of have read and understood our T&Cs. For the avoidance of doubt, you are responsible for any breach of our T&Cs by such persons.

1.9 You must be at least 18 years or over to make a booking with us. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian, or a member of staff from a school or other educational institution. The parent, guardian, or a member of staff from the school or other educational institution must stay in the hotel at all times whilst the children are within the hotel. We may require photo identification (a driver’s licence or passport) as proof of age and if the customer is unable to present this to the satisfaction of the hotel we may terminate your booking without refund.

1.10 Schools and other educational institutions must also comply with easyHotel’s Educational Group Bookings policy. Please click here to download a copy of the Educational Group Bookings policy.

1.11 Please note that the terms and conditions on children staying in our hotels and minimum age booking requirements vary from country to country. Please refer to the terms and conditions of the easyHotel site you are staying at. 

Room Rates

2.1 The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel or in the case of a telephone booking as advised to you at the time of booking.

2.2 Room rates are per room per night and are inclusive of VAT and exclusive of meals and other Extras. You may be able to add Extras to your booking during the booking process or during your stay. For further details on Extras please see section 6.

2.3 Any promotional rates or benefits available to easyHotel employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not an easyHotel employee unless we explicitly state that this is allowed. There are friends and family rates available from time to time. Any person staying at an easyHotel hotel using such a promotional rate or benefit may be required to show employee and/or photo identification.

2.4 We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms.

2.5 All payments are due in full at the time of booking unless you are otherwise advised by us.

2.6 We reserve the right to terminate any booking made where we have been unable to successfully receive payment from the customer on the date of payment being due.

Administration charge

2.7 An administration charge based on booking currency is charged per stay at a fixed rate per stay. This charge is associated with handling the administrative side of each booking and is charged at a fixed amount of £2 per booking, independent of booking method and payment mechanism. The administration charge is included in the quoted Price of a room as it will remain unchanged regardless of how many room nights are booked.

2.8 If your booking is not payable in full at the time of booking, we require debit or credit card details to be provided at the time of booking. We will pre-authorise your card and charge £1 at the time of booking. Please note that we will charge such payment card for the cost of the total stay of the booking if you fail to arrive. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking. We do not accept payment over the telephone, by fax, by cash or by cheque. Please note payment methods vary from country to country and you should refer to the relevant T&Cs at the hotel you are staying at for details on acceptable payment methods.

2.9 If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly.

2.10 For group bookings that relate to an easyHotel in the UK, France, Spain, Benelux, Ireland or at a franchised hotel under the “easyHotel” brand you should contact our group bookings helpdesk: [email protected] for the relevant group terms and conditions.

2.11 Secure PCI compliant payments processing. All credit and debit card handling and payment instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen.  All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant. Credit and debit card data is protected by a high level of encryption before transmitted over the Internet.

Cancellations

3.1 Once you have checked into your easyHotel you cannot amend or cancel the related booking.

Flexible rate bookings:

3.1.1 For flexible rate bookings, cancellation must be received and acknowledged by the hotel before 2pm on the day of arrival or full payment will be taken. Provided that we hear from you before 2pm on the day of arrival, we will refund you 100% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

Non-flexible rate bookings:

3.1.3 As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable.

3.2 Group bookings

For cancellations , amendments, refunds and no shows in connection with group bookings, please contact the group bookings desk at [email protected], where you will be put in contact with the relevant hotel, and provided with the relevant group terms and conditions.

3.3 No shows

If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and in accordance with our cancellation policy no refunds will be made to the customer and all the payment will be charged.

3.4 Amendments

3.4.1 All amendments are subject to a £10 amendment fee, save in respect of flexible rate bookings, where you can amend up to 2pm on the scheduled date of arrival at no extra charge. Please note that this is subject to availability and room price differences may apply.

3.4.3 Non flexible bookings:

As Non-Flexible Rate bookings are at discounted rates these bookings are not amendable.

3.4.4 Group booking amendments:

You may make certain amendments to your Group Booking, but not within 28 days before the scheduled date of arrival. You can also add additional nights to your Group Booking, subject to availability. Please contact the groups desk for more details: [email protected].

3.5 Refund process

Where a refund is payable in accordance with our terms and conditions, we will only make refunds to the payment card that you used to make the booking. If you cancel your booking before you check in, in accordance with these terms we will normally credit refunds within 10 days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. If you are an individual consumer, your statutory rights are unaffected. You can find out more about your statutory rights by contacting the Citizens Advice Bureau or going to https://www.gov.uk/consumer-protection-rights. Where you are staying in an easyHotel outside of the UK, please check the relevant T&Cs where you can find details of your local statutory rights.

3.6 Cancellation by easyHotel

If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email), and reserve the right to charge you for failure to pay and/or breach. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees.

4.1 You can check in after 3pm on the scheduled date of arrival unless you purchase an early check- in Extra with your booking or directly at the hotel, subject always to availability.

4.2 You must check-out before the indicated time on your confirmation email on the scheduled date of departure unless you purchase a late check-out Extra with your booking or directly at the hotel, subject always to availability. If you do not check out by 10:00hrs then we shall charge you the Late Check Out fee of £10.00 till 13:00hrs and after that the flexible rate at that time for one night’s stay for the applicable room(s).

4.3 We operate a relocation policy. If a room is unavailable on arrival, then we agree to either:

• Provide a room, and subject to availability any equivalent extras which you have booked, in another easyHotel hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or

• Provide a room in a third-party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras.

4.4 If you are due to pay on arrival at the hotel and the process above is followed, we will still take payment for the cost of the booking and any prepaid Extras but additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).

Booking Accessibility

5.1 We provide wheelchair accessible and a limited number of mobility rooms subject to availability. Please specify this requirement at the time of booking.

5.2 You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. You will need to speak directly to the hotel to confirm availability of cots and room size.

Family rooms

The maximum number of occupants is 3 (including babies & children) in the following combinations:

1 adult, 2 children (under 18); or

2 adults, 1 child (under 18); or

3 adults

Double rooms

2 adults; or

1 adult and 1 child (under 18).

Twin rooms

2 adults; or

1 adult and 1 child (under 18).

Single rooms

1 adult only

5.3 We do not permit people under the age of 18 to stay in our hotels alone. You must not leave under 18s unattended in any rooms or public areas at any times. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian, or member of staff from a school or other educational institution. The parent, guardian, or member of staff from the school or other educational institution must stay in the hotel at all times the children are within the hotel.

5.4 We will try to assist with any special requests but all room bookings are subject to availability.

5.5 We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently. If you refuse to do so we may terminate your booking.

5.6 In making a booking you agree to not use an easyHotel hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from easyHotel . We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.

5.7 Smoking is not permitted in any easyHotel other than in designated smoking areas outside the hotel. You must not smoke in any of our hotels, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.

5.8 You must not bring any potentially hazardous or otherwise dangerous items on to our premises.

5.9 You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. You must bring any damage to our hotel or property to the immediate attention of the relevant hotel manager or member of staff. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it, we will send a breakdown of these costs to the address used for the booking.

5.10 Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel.

5.11 You must not cause any disturbance to any other customers or our staff including but not limited to noise disturbance.

5.12 All room keys must be returned to us on check-out. If you do not do this we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned.

5.13 If you do not comply with the rules stated above, when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation at any of our hotels.

5.14 Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other customers, including but not limited to as described in paragraph 5.7 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section 5.

Damage & Behaviour

5.15 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

5.16 We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

5.17 We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

5.18 It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

5.19 We and/or easyHotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your easyHotel room by you during your stay. These amounts may be debited from your card without prior notification.

6.1 We offer certain Extras when you make a booking; for more details on Extras click, see the check- out when making a booking.

6.2 The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking.

6.3 Extras may be purchased after you have made a booking subject to a booking fee. If you purchase Extras directly at the hotel during your stay this will not incur a booking fee.

6.4 Extras are always subject to availability.

6.5 If you have ordered any food & beverage Extras with your booking and these are unavailable upon arrival at the hotel we will refund you the price paid by you for those Extras.

6.6 Food & beverage Extras are refundable in accordance with these terms only. All other Extras are non-refundable at any time.

6.7 We will not transfer Extras to another booking and Extras, cannot be cancelled unless the related booking is cancelled and refunded. Please refer to section 3 above for more detail on cancellation and when Extras may be refunded.

7.1 Assistance dogs may be brought into the hotel.Please notify the hotel in advance that you are intending to bring such dog(s) with you. Some hotels will accept small non-assistance pets (cats & dogs) for an extra charge of £10.00 per pet, please check with your hotel before booking.

7.2 You must not leave pets unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas always.

8.1 We process your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a booking you consent to such processing on behalf of you and each customer staying with us under such booking.

8.2 Additional terms may apply to your use of our digital channels when you make a reservation through them. These are published on the relevant digital channel. Please take the time to read these as they include important terms which apply to you.

8.3 Amendments to these terms: We reserve the right to change these T&Cs from time to time and the terms applicable to your booking are those in force on the date of booking.

8.4 Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens' Advice Bureau or Trading Standards office.

8.5 Events Beyond our Reasonable Control: We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, pandemics and epidemics, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees.

8.6 Complaints, Questions and Disputes: If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 4 working days. If you make a complaint to us in relation to your booking and that complaint remains unresolved as between you and us you may use either of the following independent consumer dispute resolution organisations to raise a complaint separately: https://consumerarbitration.co.uk/how-to-complaint-about-a-hotel/ or https://www.retailadr.org.uk/how-to-complain-about/hotel-and-leisure/#1549620808293-735796e2-422a 

Our Liability

8.7 We will not be liable for any losses (direct or indirect) which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses (direct or indirect) which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.

8.8 We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss or damage of your property we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 (or the London Local Authorities Act 2004 in the case of hotels in Greater London) and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums. If the loss is caused by an act of negligence by the customer, or by an Act of God (such as a flood) our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956.

8.9 In respect of all losses which are not subject to a maximum liability under the clause 8.8, are not covered by the relevant legislation or any insurance (where applicable), our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. If your booking includes a number of different daily rates, the average rate will be used.

8.10 We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not.

8.11 Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

8.12 Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. The legality, validity and enforceability of the remainder of these terms shall not be affected.

8.13 Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

8.14 Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

8.15 Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the exclusive jurisdiction of the English courts.

9.1 The meaning of "easyHotel ", "we" or "us" in these terms will depend on the location of the hotel you are booking. All relevant T&Cs are on our website. Please note that reference easyHotel throughout these T&Cs is a reference to the following easyHotel companies: easyHotel Croydon Limited, easyHotel Ipswich Limited, easyHotel Leeds Limited, easyHotel Liverpool Limited, easyHotel Cardiff Limited, easyHotel Manchester Limited, easyHotel Milton Keynes Limited, easyHotel Sheffield Limited, easyHotel Glasgow Limited, easyHotel Newcastle OpCo Limited, easyHotel Birmingham Limited, easyHotel Shoreditch Limited, easyHotel Ireland Limited, easyHotel Oxford OpCo Limited and/or easyHotel UK Limited (depending on the easyHotel you are staying at).

9.2 For non-franchised hotels, the company you are contracting with will be different depending upon the easyHotel you are staying at. Please click here to view our Schedule of Contracting Parties .

9.3 For bookings at one of our franchise hotels, you are contracting directly with the relevant franchisee and not easyHotel UK Limited or its connected companies. Details of franchisees T&Cs together with the franchisee’s name and address are available on our website.

easyHotel uses Cookies on its websites, Please see a copy of our Cookies policy: https://www.easyhotel.com/cookie-policy

11.1 The easyHotel website, mobile site and app, including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content contained within them are the property of easyHotel UK Limited and/or its content suppliers.

11.2 You may use the easyHotel website, mobile site and app and their content solely for personal, non-commercial and private use subject always to applicable copyright laws.

11.3 All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the easyHotel website, mobile site and app are owned by or licensed to easyHotel UK Limited and may not be used, reproduced or modified without the prior written approval of easyHotel UK Limited and/or their respective owners.

DISCLAIMER

11.4 The easyHotel website, mobile site and app, the services provided and all content contained within them are supplied "as is" and "as available". easyHotel provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

11.5 While we will make every effort to ensure that the information on the easyHotel website, mobile site and app is accurate and published in good faith, without affecting any statutory consumer rights that cannot be lawfully excluded or limited, easyHotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

11.6 easyHotel will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the easyHotel website, mobile site or app or the use thereof or any services purchased from the easyHotel website, mobile site or app, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

11.7 The inclusion of all website links on our easyHotel website, mobile site and app does not imply endorsement by easyHotel  of such linked sites, or any association with their operations. These sites are outside the control of easyHotel . We will not be responsible for the content on the linked sites or your use thereof.

12. easyHotel reserves the right to cancel, amend or vary the arrangements and content featured on the easyHotel website, mobile site and app and/or change, amend, vary or add to these T&C at any time without prior notice. You will be notified of any changes to these T&Cs as made available on the easyHotel website. Please check the easyHotel website, mobile site and app regularly for updates to these T&Cs.

13. If there is any conflict or discrepancy between the English text of these T&Cs and any translation thereof into any other language, the English text shall prevail.

For further information on our Franchises, please click below for their full terms and conditions.

• easyHotel Edinburgh
• easyHotel Lisbon
• easyHotel Malaga
• easyHotel Germany
• easyHotel Belfast
• easyHotel Sofia
• easyHotel Victoria
• easyHotel Paddington
• easyHotel Reading
• easyHotel Heathrow
• easyHotel Luton
• easyHotel Zurich
• easyHotel South Kensington
• easyHotel Budapest

15.1 General

(a) These are the terms and conditions that apply to your contract with easyHotel UK Limited and its subsidiary companies located in Benelux BBHH BV which directly owns easyHotel Amsterdam CC (AMSCCS), easyHotel Rotterdam (RDCC), Amsterdam Arena Boulevard (AMSAB) Brussels City Centre (BRUCC)Amsterdam Zaandam (AMSZD)The Hague Scheveningen Beach (SCHEV)Maastricht City Center (MSTCC) (For the purposes of these terms collectively defined as “easyHotel”). The Registered Offices of the NL subsidiaries is: Kalvermarkt 53, 2511 CB Den Haag, Netherlands for NL based easyHotel sites and                Nijverheidsstraat 70, 2160 Wommelgem for Belgium easyHotel sites. These are supplemented by the terms and conditions of the specific easyHotel where you have booked accommodation and services and which are listed on the easyHotel.com website (together “the Terms & Conditions”). Please read the Terms & Conditions carefully as you will be legally bound by them once you have made a booking with us.

(b) The term easyHotel UK Limited refers to the owner of the website whose registered office is 52 Grosvenor Gardens London SW1W 0AU. Its company registration number is  05018910. The term ‘you’ refers to the user or viewer of our website. Your contract for accommodation is with the company mentioned here before which operates the hotel which will provide the accommodation.

The use of this website is subject to the following terms of use:

15.2 Reservations

(a) We do not rent out rooms to guests that have not reached the age of 18 years. Any accompanying guests will also have to be at least 18 years of age. This rule does not apply to families (e.g. a family with children). All guests and visitors are required to identify themselves. No one will be admitted to our hotel without identification documents, which are: driving licences (only Dutch driving licences), IDs for European citizens, or passports.

(b) If upon arrival the booker and his guests can not demonstrate that they meet the age requirements, they will have forfeited all their rights to any refunds.

(c) Full payment for your accommodation must be made at the time of booking unless mentioned otherwise. All bookings must be charged to a valid debit or credit card and will be charged for 100% of the reservation value to that card when the booking is made. As part of your booking, you will be required to provide details of a credit card. If you have not booked with us before, you will be asked to register your details which will open a customer account in your name (“the Account”). All payments for bookings made by you will be shown as debits to your Account. For clarity references to ‘Account’ means your easyHotel.com customer account.

(d) After your booking has been completed and submitted, you will receive an email from us acknowledging your booking. Your booking constitutes an offer to us to “buy” a room. All bookings are subject to acceptance by us and our confirmation of your booking constitutes our acceptance of your offer. This is when the contract between us (“Contract”) is formed.

(e) The Contract relates only to the room or rooms whose booking has been confirmed in accordance with paragraph 2(c) above. You must present the booking confirmation on check-in at the easyHotel where you have made your booking. We also require photo identification (a valid driver’s license or passport) upon check-in. If the customer is unable to present this to the satisfaction of the hotel, we will terminate your booking without a refund. 

(f) All bookings are subject to availability until the Contract is formed in accordance with paragraph 2(c) above.

(g) For reservations made via our website or a third party, we accept card payments but no cash payments. In case you have made a booking with the option to pay on arrival we only accept card payments. We do not accept cash due to concerns for the safety of our employees.  

(h) Guests are required to present the credit card upon check-in with which the reservation was made.

(i) Any reservation or payment that is irregular, impractical, incomplete, or fraudulent due to a reason attributable to the customer will result in cancellation of the reserved service at the customer’s expense.

15.3 Amendments and cancellations

(a) Cancellations or amendments to your booking with a flexible rate must be completed 24 hours before the date of arrival before 15.00hrs local time. You cannot cancel a booking after this time. If you cancel or amend your booking after 15.00 hrs the day before arrival you will not receive any credit for your booking. Cancellations before 15.00 hrs local time, 1 day before arrival will be credited for the full 100% of the reservation value. easyHotel is not liable for any differences due to e.g. variances in exchange rates.

(b) Cancellations or amendments to your booking with a non-Refundable rate cannot be done. In case of cancellation or no show, you will not be refunded.

(c) Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Should you wish to check out before your scheduled departure date, you will not receive any credit for your booking.

(d) If you fail to arrive on the reserved arrival date (latest 03.00 am) your booking will become no show. No shows will be cancelled for the remainder of the nights. No refunds will be given.

(e) In case of cancellation or in the event of no show, the rooms will be released back into inventory to be sold by the Hotel Establishment.

(f) All bookings are accepted by us in good faith. Should we be unable to provide you with a room that you have booked, whether because of the events set out in clause 14 below or otherwise, we will use all reasonable endeavours to find alternative accommodation nearby which is of a similar standard at no extra charge. You will be responsible for paying all other additional charges for extras at any alternative accommodation offered to you.

(g) In the unlikely event of a room being unavailable for you under clause 3(f) or if the room offered is not acceptable to you, we will refund you with the price you have paid for your easyHotel booking (either in full or on a pro-rata basis, whichever is appropriate). Where a room is not acceptable to you and we provide a refund,

(h) For reservations of 6 rooms or more special conditions apply. Please contact us directly via [email protected] Please check with the hotel establishment.

(i) For cancellations, amendments, refunds and no shows related to group bookings, please contact the group bookings desk at [email protected]through which you will be put in contact with the relevant hotel, and provided with the relevant group terms and conditions. 

15.4 Price

(a) Room rates shown on the website are charged on a per room per night basis. Meals and Add-Ons are not included. Room rates may or may not include city tax and/or other similar charges or tax subject to the requirements of the country or location where the Hotel is located. These will be charged at the prevailing rates and are payable in the currency of the country where the Hotel is located.

Room rates and details are correct at the time of publication and are subject to change without notice. The price will be as quoted except in the case of obvious error.

(b) The price of the room is dependent on a variety of factors. Room rates may vary by night at the same location. Once a booking is confirmed by us, the price for that room will not be altered unless the booking is amended or cancelled.

15.5 Arrival, departure and relocation

(a) You can check-in after 15.00 hours on the scheduled date of arrival unless you purchase an early check-in extra with your booking or directly at the hotel, subject always to availability.

(b) You must check out before the indicated time on your confirmation email on the scheduled date of departure unless you purchase a late check-out extra with your booking or directly at the hotel, subject always to availability. If you do not check out by 10.00 hours then we shall charge you the Late Check-Out fee of €15.00 till 13.00 and after that the flexible rate at that time for one night’s stay for the applicable room(s).

(c) We operate a relocation policy. If a room is unavailable on arrival, then we agree to either:

– provide a room, and subject to availability any equivalent extras which you have booked, in another easyHotel hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or

– provide a room in a third-party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food and beverage extras.

(d) If you are due to pay on arrival at the hotel and the process above is followed, we will still take payment for the cost of the booking and any prepaid extras but additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).

(e) If you have booked to pay on arrival, we will hold your booking until 18.00 hours on the day of arrival. In case you arrive after this time, please contact the hotel directly.

15.6 Special needs

Should you require a room for persons with special needs or should you have a disability assistance dog, please let us know at the time of booking. Contact details for each easyHotel are provided on the respective individual easyHotel pages. When booking a room intended for a person with special needs, during the booking process you will be required to confirm that such booking is intended for a person with special needs that precludes him/her from staying in any other room type. If you book a room of this type and the person for which it is intended does not have such special needs, at check-in we reserve the right to charge you any price differential at the prevailing rate, allocate you alternative accommodation or refuse you accommodation and you shall not be entitled to any refund.

15.7 Room types

(a) easyHotel rooms vary by type and have slight variations. During the booking process, should the room you require not be available, then an alternative will be displayed. Please ensure that your booking reflects your requirements.

(b) All easyHotel rooms will be cleaned and have the bed made on your arrival. Should you require housekeeping services during your stay, these are available at a charge. Details are available on the respective individual hotel pages.

(c) We provide wheelchair accessible and limited mobility rooms subject to availability. Please specify this requirement at the time of booking, or contact our reservations department at [email protected] In case you have booked a room at the non-refundable conditions, which is not wheelchair accessible when this is required, we are unable to cancel this booking free of charge.

(d) You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. Our hotels do not provide any extra beds or baby cots. It is also not possible to bring any cots or extra beds to our hotels due to safety measures;

• Small rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
• Double rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*)
• Twin rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*
• Superior rooms: 2 pax of age 18+, or; 1 person of age 18+ and 1 child (under the age of 18*
• Family Triple rooms: 3 pax of age 18+, or; 2 pax of age 18+ and 1 child (under the age of 18*), or; 1 pax of age 18+ and 2 children (under the age of 18*)
• Family Quadruple rooms: 4 pax of age 18+, or; 3 pax of age 18+ and 1 child (under the age of 18*), or; 2 pax of age 18+ and 2 children (under the age of 18*), or; 1 pax of age 18+ and 3 children (under the age of 18*
• Family Quintuple rooms: 5 pax of age 18+, or; 4 pax of age 18+ and 1 child (under the age of 18*), or; 3 pax of age 18+ and 2 children (under the age of 18*), or; 2 pax of age 18+ and 3 children (under the age of 18*), or; 1 pax of age 18+ and 4 children (under the age of 18*)

*it must be demonstrated that the child is with their parent or guardian by means of an ID or a birth certificate.

15.8 Luggage Storage

Please check the relevant easyHotel information pages for each location’s luggage storage facilities and charges.

15.9 Pets

(a) Only assistance dogs may be brought into the hotel. Please notify the hotel in advance that you are intending to bring such dog(s) with you. Should you bring any pets upon arrival we will be forced to refuse your stay with us. No refunds will be provided.

(b) You must not leave pets unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas of the establishments always.

15.10 Policies & procedures

(a) Check-in and -out times: All easyHotel’s operate an arrival and check out policy which requires you to arrive after 3 PM on the first day of your stay and to check out by 10 AM on the last day of your stay.

(b) Smoking policy: easyHotel’s practices a strict NO SMOKING policy. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. We reserve the right to charge guests an amount which reflects the reasonable costs for any required specialist cleaning and guests shall be liable for any costs, loss or damage incurred by easyHotel’s, including without limitation any loss or damage to the Hotel room, premises or property or incurred by Hotel guests or third party, arising from your failure to comply with this policy and easyHotel’s reserves the right to charge you for any such costs, losses or damages incurred by easyHotel’s or any Hotel guests or third party.

(c) By entering the concerned easyHotel, you will abide by the rules & regulations as stipulated in the House rules, of which a copy is available at the reception.

15.11 Damage & Behaviour

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

It is the hotel’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

We and/or easyHotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your easyHotel room by you during your stay. These amounts may be debited from your card without prior notification.

15.12 Limitation on liability and law

(a) We are responsible for losses you suffer as a result of a breach of the Terms & Conditions by us if the losses are a foreseeable consequence of our breach. Losses are foreseeable where you and/or we could contemplate them at the time the Contract between you and us was formed. Neither we nor the operator of the easyHotel that you have booked is responsible for indirect losses that are not foreseeable by you or us or the operator (such as loss of profits or loss of opportunity).

(b) This does not exclude or limit in any way our or the operator’s liability:

(I) for death or personal injury caused by our or the operator’s negligence;

(II) under Section 2(3) of the Consumer Protection Act 1987;

(III) for fraud or fraudulent misrepresentation; or

(IV) for any matter for which it would be illegal or unlawful for us to exclude, or attempt to exclude, our liability.

(c) Whilst we make every effort to ensure that the material contained on the Website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the Website.

(d) We shall have no responsibility for any loss of, or damage to, any of your property left in your easyHotel room during your stay unless such loss or damage was directly caused by the negligence of the operator of the easyHotel where you are staying.

(e) These Terms & Conditions are drafted in the English language. If they are translated into any other language, the English language text shall prevail in the event of a conflict. All other documents provided under or in connection with these Terms & Conditions shall be in the English language, or accompanied by a certified English translation. If any such document is translated into any other language, the English language text shall prevail unless the document is a constitutional, statutory or other official document.

(f) The laws of The Netherlands shall apply to these Terms & Conditions, any Contract between you and us and any dispute or claim arising out of them or in connection with them or their subject matter (including non-contractual disputes or claims) and any determination of those and any court proceedings relating to them shall be subject to the non-exclusive jurisdiction of the courts of The Hague, The Netherlands.

Your contract with easyHotel is governed by the laws of the country where the Hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.

15.13 Data Protection

EasyHotel will retain all personal information that you provide through the Website in accordance with the Privacy Policy set out on the Website.

15.14 Intellectual Property

The trademarks used on this Website are owned by EasyHotel. You may download or use the material on the Website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained easyHotel ‘s express prior written permission.

15.15 Statutory Rights

If you are a consumer nothing in the Terms & Conditions shall amend or affect your statutory rights.

15.16 Events outside our reasonable Control

Neither we nor the operator of the easyHotel to which your booking relates is liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract if such failure or delay is caused by events outside our reasonable control and which are not due to our fault. Such events include, but are not limited to, strikes, terrorist attacks, natural disasters and the impossibility of the use of telecommunications networks.

15.17 Waiver

If we fail to insist on the strict performance of your obligations or if we fail to exercise any rights or remedies available to us, this will not be a waiver of such rights and remedies.

15.18 Entire Agreement

The Terms & Conditions constitute the whole agreement between you and EasyHotel. By entering into this agreement, you acknowledge that you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty other than as expressly set out in the Terms & Conditions.

15.19 Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by EasyHotel and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website, you are able to link to other websites which are not under the control of EasyHotel. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

15.20 Protocol Camera Supervision easyHotel Benelux

easyHotel applies camera supervision for the benefit of:

(a) Access monitoring of the hotels of easyHotel

(b) Protecting property on the premises owned by easyHotel, its guests, its employees and visitors against theft

(c) Safeguarding the easyHotels, its guests and its employees against unauthorised access and other unwanted activities (e.g. criminal behaviour or behaviour against the house rules and general terms and conditions of easyHotel)

(d). The registration and identification of unauthorised persons and persons which engage in unwanted activities

(e). And everything that (in)directly relates to the above.

15.21 Secure PCI compliant payments processing

(a) All credit and debit card handling and payment instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen.

(b) All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant.

(c) Credit and debit card data is protected by a high level of encryption before transmitted over the Internet.

15.22 Contact

easyHotel Amsterdam City Center South is the registered tradename of Benelux Hotel Exploitatie I BV with its registered office Kalvermarkt 53, 2511 CB, Den HaagThe Netherlands. Benelux Hotel Exploitatie I BV is registered at the Chamber of Commerce under file number 50710079.

easyHotel Den Haag City Center is the registered tradename of Benelux Hotel Exploitatie II BV with its registered officeKalvermarkt 53, 2511 CB, Den Haag. Benelux Hotel Exploitatie III BV is registered at the Chamber of Commerce under file number 55202764.

easyHotel Rotterdam City Centre is the registered tradename of Benelux Hotel Exploitatie III BV with its registered office at Kalvermarkt 53, 2511 CB, Den HaagBenelux Hotel Exploitatie III BV is registered at the Chamber of Commerce under file number 27193995.

easyHotel Amsterdam Arena Boulevard is the registered tradename of Benelux Hotel Exploitatie 4 BV with its registered office at Kalvermarkt 53, 2511 CB, Den HaagBenelux Hotel Exploitatie 4 BV is registered at the Chamber of Commerce under file number 66922453.

easyHotel Brussels City Centre is the registered tradename of Benelux Hotel Exploitatie 5 bvba with its registered office at Benelux Hotel Exploitatie 5 bvba is registered at the Chamber of Commerce under file number 0662542167.

easyHotel Amsterdam Zaandam is the registered tradename of Benelux Hotel Exploitatie 6 BV with its registered office at Kalvermarkt 53, 2511 CB, Den HaagBenelux Hotel Exploitatie 6 BV is registered at the Chamber of Commerce under file number 68064942.

easyHotel The Hague Scheveningen Beach is the registered tradename of Benelux Hotel Exploitatie 7 BV with its registered office at Kalvermarkt 53, 2511 CB, Den HaagBenelux Hotel Exploitatie 7 BV is registered at the Chamber of Commerce under file number 69511713.

easyHotel Maastricht is the registered tradename of Benelux Hotel Exploitatie 8 BV with its registered office at Kalvermarkt 53, 2511 CB, Den HaagBenelux Hotel Exploitatie 8 BV is registered at the Chamber of Commerce under file number 70898073.

All Rights Reserved

For full terms and conditions for easyHotel Dublin, please click here: Dublin Terms and Conditions | easyHotel