Spain Terms and Conditions

1. Making a booking and identification required on arrival at the hotel. A driver’s licence is not an accepted form of identification for a non-Spanish national. Only the compulsory data from your passport (and not a copy of the Passport) shall be uploaded to the Ministry of Interior Affairs platform (art. 5.3 Royal Decree 933/2021) and such data shall be kept for 3 years.

1.1 Please see below the identification details of easyHotel Spain, S.L.:

· Corporate name: easyHotel Spain, S.L.;

· Corporate address: Calle Gran Via de L' Hospitalet, 22, L' Hospitalet de Llobregat, 08902, Barcelona, Spain;

· Spanish Tax Identification Number (“NIF”): B-87408068; and

· Corporate registration details: easyHotel Spain, S.L. is duly incorporated in the Commercial Registry of Barcelona (“Registro Mercantil de Barcelona”), under Volume (“Tomo”) 46611, Sheet (“Hoja”) B-525383, and Page (“Folio”) 6 (“easyHotel”).

1.2 Please follow the directions on easyHotel website, mobile site or app or as advised to you to make a booking.

1.3 If you book six or more rooms for the same night we will treat this as a “Group Booking”. For Group Bookings you should contact us on the following email: [email protected].

1.4 We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on easyHotel, as applicable, until we issue you with a confirmation number.

1.5 Your booking is not transferrable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any easyHotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.

1.6 You must ensure that the full name on a booking is correct at the time you complete the booking. If there is an error with the spelling of the name, please contact us so that we may correct this in accordance with your personal data rights under the GDPR. We cannot change the name for another name.

1.7 You are responsible for ensuring that each person who stays at the hotel has their full name included in your booking.

1.8 Even if you make a booking for someone else's benefit and do not stay yourself, you must comply with these terms and ensure that persons you book on behalf of have read and understood our T&Cs.

1.9 You must be aged 18 years old or over to make a booking with us and you must be aged 18 years old or over to stay alone. If a guest arrives at the hotel and is under 18 years old the guest will not be permitted to stay alone. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian. The parent, guardian must stay in the hotel at all times whilst the children are within the hotel. We may require a photo identification (i.e. a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund.

1.10 Schools and other educational institutions must also comply with easyHotel’s Educational Group Bookings policy, which is available from the Groups Booking desk at the time of booking.

Room Rates

2.1 The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel.

2.2 Room rates are per room per night and are inclusive of VAT and exclusive of meals and other “Extras”. You may be able to add Extras to your booking during the booking process or during your stay. For further details on Extras please see section 6.

Promotional rates are offered on a limited basis and are subject to availability at the time of booking. Please see the T&Cs of the respective promotion.

2.3 We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms.

2.4 All payments are due in full at the time of booking unless you are otherwise advised by us.

2.5 We reserve the right to terminate any booking made where we have been unable to successfully receive payment from the guest on the date of payment being due.

2.6 If you are booking on our website or app then full payment is taken at time of booking excluding any city tax if applicable which must be paid for on arrival.

2.7 All payments made at the hotel, including payment for any Extras, must be made by a valid debit or credit card. We do not accept cash, cheques, or any other form of payment.

2.8 If you are booking through our groups team and you are not paying in full at the time of booking, we will require debit or credit card details to be provided at the time of booking. We will charge a deposit at time of booking. The remainder must be paid within the time set by the groups team. Failure to do so will result in the cancellation of your booking and no refund to be given.

2.9 If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly.

2.10 Group Bookings please contact [email protected] where you will be provided with the relevant terms at the time of booking.

2.11 Secure PCI compliant payments processing. All credit and debit card handling and payment instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen. All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant. Credit and debit card data is protected by a high level of encryption before transmitted over the Internet.

3. Cancellations, amendments, refunds and no shows

Cancellations

3.1 Once you have checked in to your easyHotel you cannot amend or cancel the booking.

3.2 Flexible rate bookings

For flexible rate bookings, cancellation must be made by 3pm the day before arrival. Provided that we hear from you by 3pm the day before arrival, we will refund you 100% of the money you have paid for any nights cancelled.

3.3 Non-refundable rate bookings

As Non-refundable rate bookings are at discounted rates these bookings are not refundable. This includes rates of Non-refundable, Stay Longer and Spend Less and Bed & Breakfast Non-refundable.

Group bookings

3.4 For cancellations, amendments, refunds and no shows in connection with group bookings, please contact the group bookings team at [email protected], where you will be put in contact with the relevant hotel, and provided with the relevant group Terms and Conditions.

No shows

3.5 If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and in accordance with our cancellation policy no refunds will be made to the guest and all the payment will be charged.

Amendments

3.6 Amendments to bookings cannot be made. If you wish to modify a booking you will need to cancel the booking and rebook using the easyHotel website or app. Please note that this condition does not apply to corrections of guest personal data which may be requested at any time.

Refund process

3.7 Where a refund is payable in accordance with our Terms and Conditions and according to LGCU, we will only make refunds to the payment card that you used to make the booking. If you cancel your booking before you check in, in accordance with these Terms and Conditions we will normally credit refunds within 10 days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking.

Cancellation by easyHotel

3.8 If you fail to pay us when you are required to do so or breach these terms, we may cancel your booking with immediate effect on notice to you (including by e-mail), and reserve the right to charge you for failure to pay and/or breach. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (by e-mail) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees, if applicable.

4.1 You can check in after 15:00hrs on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability.

4.2 You must check-out before the indicated time on your confirmation e-mail on the scheduled date of departure unless you purchase a late check-out Extra with your booking or directly at the hotel, subject always to availability. If you do not check out by 11:00hrs then we shall charge you the “Late Check Out fee” until 13:00hrs, and after that the flexible rate at that time for one night’s stay for the applicable room(s).

4.3 We operate a relocation policy. If a room is unavailable on arrival, we will provide you with one of the following:

· Provide a similar room, or where not available a better room, and subject to availability any equivalent extras which you have booked, in another easyHotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or

· Provide a room in a third-party hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; or at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras.

4.4 If you are due to pay on arrival at the hotel and the process above is followed, we will still take payment for the cost of the booking and any prepaid Extras, however, any additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).

Accessibility

5.1 We provide wheelchair accessible and limited mobility rooms, subject to availability. Please specify this requirement at the time of booking.

5.2 You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are listed on our website at time of booking. If a cot is required, you will need to contact the hotel directly prior to booking to check if they are available and if the room you are booking has the appropriate space for a cot.

5.3 We do not permit people under the age of 18 years old to stay in our hotels alone. You must not leave under 18 years old unattended in any rooms or public areas at any times. You must not leave under 18s unattended in any rooms or public areas at any times. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian. The parent, guardian must stay in the hotel at all times whilst the children are within the hotel.

5.4 We will try to assist with any special requests but all room bookings are subject to availability.

5.5 We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently. If you refuse to do so, we may terminate your booking.

5.6 When you make a booking you agree to not use an easyHotel hotel or facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from easyHotel. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.

5.7 You must not bring any potentially hazardous or otherwise dangerous items on to our premises.

5.8 You must not damage or interfere with any items belonging to us. If you do so, we may terminate your booking. You must bring any damage to our hotel or property to the immediate attention of the relevant hotel manager. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it, we will send a breakdown of these costs to the address used for the booking.

5.9 Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel.

5.10 You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.

5.11 All room keys must be returned to us on check-out.

5.12 If you do not comply with the terms stated within these terms and conditions, when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious, we may not accept any future reservations from you and/or not allow you entry to or accommodation at any of our hotels.

5.13 Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other customers, including but not limited to as described in section 8 (Smoking) below, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section 5.

Damage & Behaviour

5.14 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent, or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room, or to send an invoice for the amount to the registered address of the guest..

5.15 We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room, or to send an invoice for the amount to the registered address of the guest.

5.16 We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room, or to send an invoice for the amount to the registered address of the guest.

5.17 It is the hotel’s policy that all our guests and staff have the right to be treated with dignity and respect, and as a responsible host we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. easyHotel has a zero-tolerance policy against any inappropriate behaviour including but not limited to, unreasonable, abusive and/or offensive behaviour towards any guest, staff, or any other persons within the hotel premises. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

5.18 We and/or easyHotel may pre-authorise your credit card and hold pre-authorised details on a pdq(pin) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your easyHotel room or property by you during your stay. These amounts may be debited from your card without prior notification. Please contact your hotel for information where debits have been taken in such circumstances. You are responsible as lead booker for damage caused. 

5.19 In any case, easyHotel will apply in its hotel the applicable codes of conduct, if any.

6.1 We offer certain Extras when you make a booking; for more details on Extras click, see the check-out when making a booking.

6.2 The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking.

6.3 Extras may be purchased after you have made a booking subject to payment.

6.4 Extras are subject to availability.

6.5 If you have ordered any food and/or beverage Extras with your booking and these are unavailable upon arrival at the hotel, we will refund you the price paid by you for those Extras.

6.6 Food and beverage Extras are refundable in accordance with these terms only. All other Extras, are non-refundable at any time.

6.7 We will not transfer Extras to another booking, and Extras cannot be cancelled unless the related booking is cancelled and refunded. Please refer to section 3 above for more detail on cancellation and when Extras may be refunded.

7.1 Assistance dogs may be brought into the hotel at no extra charge. Please notify the hotel in advance that you are intending to bring such dog(s) with you. Some hotels will accept up to medium sized non-assistance dog(s) for an extra charge of €10.00 per dog, please check with your hotel before booking.

7.2 You must not leave dogs unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas always.

8.1 Smoking is not permitted in any easyHotel hotel other than in designated smoking areas outside the hotel, in accordance with Law 42/2010 of 30 December amending Law 28/2005 of 26 December on health measures against smoking and regulating the sale, supply, consumption and advertising of tobacco products (“Ley 42/2010, de 30 de diciembre, por la que se modifica la Ley 28/2005, de 26 de diciembre, de medidas sanitarias frente al tabaquismo y reguladora de la venta, el suministro, el consumo y la publicidad de los productos del tabaco”). You must not smoke in any of our hotels, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so, we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of all the costs that you have incurred due to smoking (i.e. including costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses). As per your request, we will send a breakdown of these costs to the address used for the booking.

9. Responsibility

9.1 easyHotel Spain liability regime shall be governed by the applicable local and regional regulations as well as the LGCU.

10.1 GDPR - . We process your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a booking you consent to such processing on behalf of you and each customer staying with us under such booking. You may request access to your personal data, its rectification, deletion, opposition, portability of the data and limitation of its processing, at the address of the easyHotel appearing in section 11 below, as well as filing a complaint with the Spanish Data Protection Agency.

10.2 Additional terms may apply to your use of our digital channels when you make a reservation through them. These are published on the relevant digital channel. Please take the time to read these as they include important terms which apply to you.

10.3 Events Beyond our Reasonable Control: We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, pandemics and epidemics, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking, we may cancel your booking on notice to you (by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any extras and booking fees.

10.4  Complaints, Questions and Disputes: If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 4 working days. If you make a complaint to us in relation to your booking and that complaint remains unresolved as between you and us, you may use either of the following independent consumer dispute resolution organisations to raise a complaint separately:

TAB (The Tribunal Arbitral de Barcelona) - for Madrid/ Barcelona

Comunitat Valencia - for Valencia

11.1 We will not be liable for any losses (direct or indirect) which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence but easyHotel shall not exclude its liability for death and/or personal injury caused by its negligence and subsequent legislation. We will also not be liable for any losses (direct or indirect) which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.

11.2 We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents, our liability will be limited to the maximum sums required by law (if applicable); and if an incident is referred to the Police and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. If the loss is caused by an act of negligence by the customer, or by an Act of God (such as a flood), our liability will be limited to the maximum sums required by law (if applicable).

11.3 In respect of all losses which are not subject to a maximum liability under the clause 11.2, are not covered by the relevant legislation or any insurance (where applicable), our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. If your booking includes a number of different daily rates, the average rate will be used.

11.4 All belongings or valuables shall be kept and cared for by our guests. easyHotel is not responsible for any loss or damage to belongings that are carelessly or improperly handled. Such objects and belongings should be kept and preserved in the places provided by easyHotel for this purpose.

11.5 We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not.

11.6 Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

11.7 Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. The legality, validity and enforceability of the remainder of these terms shall not be affected. easyHotel shall substitute the provision affected by the nullity, bringing it into line as far as possible with the intention originally sought by easyHotel.

11.8 No stipulation in these Terms and Conditions shall in any way affect the mandatory provisions in relation to consumers. If you are not a consumer, you expressly renounce any right of withdrawal.

11.9 Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

11.10 Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.11 Applicable Law and Competent Jurisdiction

These Terms and Conditions and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with Spanish Law. Any dispute arising out of or in connection with the provision of services by easyHotel shall be submitted to the Spanish Courts.

12.1 For bookings at any easyHotel hotel in Spain, you are contracting with easyHotel UK Limited’s Spanish subsidiary companies as set out below:

· easyHotel Alicante: eH Alicante OpCo S.L.Company Number: B75247007, Registered Office Address: calle José Abascal, nº 49 duplicado, 4ª planta, 28003 Madrid.

· easyHotel Barcelona la Sagrera: eH Barcelona Meridiana OpCo S.L Company Number: B02797991, Registered Office Address: calle José Abascal, nº 49 duplicado, 4ª planta, 28003 Madrid

· easyHotel Barcelona Fira: easyHotel Spain S.L. Company Number: B87408068, Registered Office Address: calle José Abascal, nº 49 duplicado, 4ª planta, 28003 Madrid

· easyHotel Madrid Alcalá : eh Madrid Fleta OpCo S.L. Company Number: B75244293, Registered Office Address: calle José Abascal, nº 49 duplicado, 4ª planta, 28003 Madrid

· easyHotel Valencia: eH Valencia OpCo S.L. Company Number: B75247064, Registered Office Address: calle José Abascal, nº 49 duplicado, 4ª planta, 28003 Madrid.

For more details, please visit www.easyHotel.com and click on the “Contact Us” link.

easyHotel uses Cookies on its websites, please see a copy of our Cookies policy: https://www.easyhotel.com/cookie-policy

14.1 The easyHotel website and app, including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content contained within them are the property of easyHotel UK Limited and/or its content suppliers.

14.2 You may use the easyHotel website, mobile site and app and their content solely for personal, non-commercial and private use subject always to applicable copyright laws.

14.3 All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the easyHotel website, mobile site and app are owned by or licensed to easyHotel UK Limited and may not be used, reproduced or modified without the prior written approval of easyHotel UK Limited and/or their respective owners.

DISCLAIMER

14.4 The easyHotel website and app, the services provided and all content contained within them are supplied "as is" and "as available". easyHotel provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

14.5 While we will make every effort to ensure that the information on the easyHotel website, mobile site and app is accurate and published in good faith, without affecting any statutory consumer rights that cannot be lawfully excluded or limited, easyHotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

14.6 easyHotel will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the easyHotel website, mobile site or app or the use thereof or any services purchased from the easyHotel website, mobile site or app, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

14.7 The inclusion of all website links on our easyHotel website and app does not imply endorsement by easyHotel of such linked sites, or any association with their operations. These sites are outside the control of easyHotel. We will not be responsible for the content on the linked sites or your use thereof.

easyHotel shall be entitled to cancel, amend or vary any of the provisions set forth under these Terms and Conditions, and the arrangements and content featured on the easyHotel website and app at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the easyHotel website. Please check the easyHotel website, mobile site and app regularly for any updates to these Terms and Conditions.

If there is any conflict or discrepancy between the English text of these T&Cs and any translation thereof into any other language, the English text shall prevail.