easyHotel Dublin Terms & Conditions

1.1 Please follow the directions on the website, mobile site or app or as advised to you to make a booking.

1.2 If you book six or more rooms for the same night we will treat this as a “Group Booking”. For Group Bookings you should contact us as per below.

1.3 We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on easyHotel until we issue you with a confirmation number.

1.4 Each booking will be for one site only. It is not possible to split a booking across multiple sites.

1.5 Your booking is not transferrable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and in such cases easyHotel may retain any money paid for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.

1.6 You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards unless the change relates to a correction (as opposed to a change of an entire name) so as to comply with data protection law.

1.7 You are responsible for ensuring that each person who stays at the site has their name included in your booking.

1.8 Even if you make a booking for someone else's benefit and don’t stay yourself, you must comply with these T&Cs and ensure that persons you book on behalf of have read and understood our T&Cs. For the avoidance of doubt, you are responsible for any breach of our T&Cs by such persons.

1.9 You must be at least 18 years or over to make a booking with us. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian, or a member of staff from a school or other educational institution. The parent, guardian, or a member of staff from the school or other educational institution must stay in the accommodation at all times whilst the children are within the site. We may require photo identification (a driver’s licence or passport) as proof of identityand if the customer is unable to present this to the satisfaction of the staff at site we may terminate your booking without refund.

1.10 Schools and other educational institutions must also comply with easyHotel’s Educational Group Bookings policy. Please click here to download a copy of the Educational Group Bookings policy.

1.11 Please note that the terms and conditions on children staying in our accommodation and minimum age booking requirements vary from country to country. Please refer to the terms and conditions of the easyHotel site you are staying at. 

Room Rates

2.1 The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel or in the case of a telephone booking as advised to you at the time of booking.

2.2 Room rates are per room per night and are inclusive of VAT and exclusive of meals and other Extras. You may be able to add Extras to your booking during the booking process or during your stay. For further details on Extras please see section 6.

2.3 Promotional rates are offered on a limited basis and are subject to availability at the time of booking. The availability of promotional rates may vary and is not guaranteed for any specific dates, duration, or hotel. We reserve the right to exclude certain dates, impose restrictions, or withdraw promotional rates at our sole discretion, with notice provided on our website for any restrictions. These actions may occur due to, but are not limited to, high demand periods, special events, or operational requirements. By booking a promotional rate, you acknowledge and agree that these terms are applicable.

2.4 Any promotional rates or benefits available to easyHotel employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not an easyHotel employee unless we explicitly state that this is allowed. There are friends and family rates available from time to time. Any person staying at an easyHotel site using such a promotional rate or benefit may be required to show employee and/or photo identification.

2.5 We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms.

2.6 All payments are due in full at the time of booking unless you are otherwise advised by us.

2.7 We reserve the right to terminate any booking made where we have been unable to successfully receive payment from the customer on the date of payment being due.

Administration charge

2.8 An administration charge based on booking currency is charged per stay at a fixed rate per stay. This charge is associated with handling the administrative side of each booking and is charged at a fixed amount of 2 euros per booking, independent of booking method and payment mechanism. The administration charge is included in the quoted Price of a room as it will remain unchanged regardless of how many room nights are booked.

2.9 If your booking is not payable in full at the time of booking, we require debit or credit card details to be provided at the time of booking. We will pre-authorise your card and charge 1 euro at the time of booking. Please note that we will charge such payment card for the cost of the total stay of the booking if you fail to arrive. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking. We do not accept payment over the telephone, by fax, by cash or by cheque. Please note payment methods vary from country to country and you should refer to the relevant T&Cs at the site you are staying at for details on acceptable payment methods.

2.10 If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly.

2.11 For group bookings that relate to our accommodation in the UK, France, Spain, Benelux, Ireland or at a franchised site under the “easyHotel” brand you should contact our group bookings helpdesk: [email protected] for the relevant group terms and conditions.

2.11 Secure PCI compliant payments processing. All credit and debit card handling and payment instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen. All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant. Credit and debit card data is protected by a high level of encryption before transmitted over the Internet.

Cancellations

3.1 Once you have checked into your easyHotel you cannot amend or cancel the related booking.

Flexible rate bookings:

3.1.1 For flexible rate bookings, cancellation must be received and acknowledged by the hotel by 3pm the day before arrival or full payment will be taken. Provided that we hear from you by 3pm the day before arrival, we will refund you 100% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

Non-flexible rate bookings:

3.1.3 As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable.

3.2 Group bookings

For cancellations , amendments, refunds and no shows in connection with group bookings, please contact the group bookings desk at [email protected], where you will be put in contact with the relevant site, and provided with the relevant group terms and conditions.

3.3 No shows

If you do not arrive at the accommodation on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and in accordance with our cancellation policy no refunds will be made to the customer and all the payment will be charged.

3.4 Amendments

3.4.1 All amendments are subject to a £10 amendment fee, save in respect of flexible rate bookings, where you can amend up to 3pm the day before arrival at no extra charge. Please note that this is subject to availability and room price differences may apply.

3.4.3 Non flexible bookings:

As Non-Flexible Rate bookings are at discounted rates these bookings are not amendable.

3.4.4 Group booking amendments:

You may make certain amendments to your Group Booking, but not within 28 days before the scheduled date of arrival. You can also add additional nights to your Group Booking, subject to availability. Please contact the groups desk for more details: [email protected].

3.5 Refund process

Where a refund is payable in accordance with our terms and conditions, we will only make refunds to the payment card that you used to make the booking. If you cancel your booking before you check in, in accordance with these terms we will normally credit refunds within 10 days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. If you are an individual consumer, your statutory rights are unaffected.

3.6 Cancellation by easyHotel

If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email), and reserve the right to charge you for failure to pay and/or breach. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees.

4.1 You can check in after 3pm on the scheduled date of arrival unless you purchase an early check- in Extra with your booking or directly at the site, subject always to availability.

4.2 You must check-out before the indicated time on your confirmation email on the scheduled date of departure unless you purchase a late check-out Extra with your booking or directly at the accommodation, subject always to availability. If you do not check out by 10:00hrs then we shall charge you the Late Check Out fee of €10 till 14:00hrs and after that the flexible rate at that time for one night’s stay for the applicable room(s).

4.3 We operate a relocation policy. If a room is unavailable on arrival, then we agree to either:

• Provide a room, and subject to availability any equivalent extras which you have booked, in another easyHotel site and pay the reasonable cost of transport to that alternative site or any applicable car park charges; or

• Provide a room in a third-party accommodation and pay the reasonable cost of transport to that alternative site or any applicable car park charges at your request or,

 • If there is no suitable alternative accommodation and non-availability is due to a reason outside of easyHotel’s control (e.g., emergency flood/fire/government regulation) that could not have been foreseen or avoided in advance, easyHotel may cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras.

4.4 If you are due to pay on arrival at the site and the process above is followed, we will still take payment for the cost of the booking and any prepaid Extras but additional costs over and above the original cost of the booking will be covered by us (i.e. difference in room rates, reasonable transport costs and car park charges).

Booking Accessibility

5.1 We provide wheelchair accessible and a limited number of mobility rooms subject to availability. Please specify this requirement at the time of booking.

5.2 You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. You will need to speak directly to the accommodation site to confirm availability of cots and room size.

Family rooms

The maximum number of occupants is 3 (including babies & children) in the following combinations:

1 adult, 2 children (under 18); or

2 adults, 1 child (under 18); or

3 adults

Double rooms

2 adults; or

1 adult and 1 child (under 18).

Twin rooms

2 adults; or

1 adult and 1 child (under 18).

Single rooms

1 adult only

5.3 We do not permit people under the age of 18 to stay at any of our sites alone. You must not leave under 18s unattended in any rooms or public areas at any times. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian, or member of staff from a school or other educational institution. The parent, guardian, or member of staff from the school or other educational institution must stay in the accommodation at all times the children are within the accommodation site.

5.4 We will try to assist with any special requests but all room bookings are subject to availability.

5.5 We will require you to move rooms if you make a booking or bookings to stay at an easyHotel site for 28 or more days concurrently. If you refuse to do so we may terminate your booking.

5.6 In making a booking you agree to not use an easyHotel accommodation or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from easyHotel . We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.

5.7 Smoking is not permitted in any site other than in designated smoking areas outside the accommodation. You must not smoke in any of our sites, either in the rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our accommodation are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.

5.8 You must not bring any potentially hazardous or otherwise dangerous items on to our premises.

5.9 You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. You must bring any damage to our accommodation or property to the immediate attention of the relevant manager or member of staff. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our accommodation or property. If you request it, we will send a breakdown of these costs to the address used for the booking.

5.10 Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the accommodation.

5.11 You must not cause any disturbance to any other customers or our staff including but not limited to noise disturbance.

5.12 All room keys must be returned to us on check-out. If you do not do this we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request you to contact the accommodation to make arrangement for keys to be returned.

5.13 If you do not comply with the rules stated above, when staying at our site we may terminate your booking and require you to leave the accommodation immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to accommodation at any of our sites.

5.14 Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other customers, including but not limited to as described in paragraph 5.7 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section 5.

Damage & Behaviour

5.15 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the site’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

5.16 We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

5.17 We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the site, including detector heads in public areas and rooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the site due to their actions and additionally may be asked to leave the site immediately. Depending on the severity of the guest actions, the Police may become involved at the site management’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.

5.18 It is our policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the site reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the site management’s discretion, or guests may be asked to leave the site.

5.19 easyHotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your room by you during your stay. These amounts may be debited from your card without prior notification.

6.1 We offer certain Extras when you make a booking; for more details on Extras click, see the check- out when making a booking.

6.2 The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking.

6.3 Extras may be purchased after you have made a booking subject to a booking fee. If you purchase Extras directly at the site during your stay this will not incur a booking fee.

6.4 Extras are always subject to availability.

6.5 If you have ordered any food & beverage Extras with your booking and these are unavailable upon arrival at the site we will refund you the price paid by you for those Extras.

6.6 Food & beverage Extras are refundable in accordance with these terms only. All other Extras are non-refundable at any time.

6.7 We will not transfer Extras to another booking and Extras, cannot be cancelled unless the related booking is cancelled and refunded. Please refer to section 3 above for more detail on cancellation and when Extras may be refunded.

7.1 Assistance dogs may be brought into the site accommodation. Please notify the site in advance that you are intending to bring such dog(s) with you. Some sites will accept small non-assistance pets (cats & dogs) for an extra charge of €10 per pet, please check with your site before booking.

7.2 You must not leave pets unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas always.

8.1 We process your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a booking you consent to such processing on behalf of you and each customer staying with us under such booking.

8.2 Additional terms may apply to your use of our digital channels when you make a reservation through them. These are published on the relevant digital channel. Please take the time to read these as they include important terms which apply to you.

8.3 Amendments to these terms: We reserve the right to change these T&Cs from time to time and the terms applicable to your booking are those in force on the date of booking.

8.4 Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.

8.5 Events Beyond our or your Reasonable Control: Neither We nor You shall be in breach of these terms or liable for any failure to perform any of our or your obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our or your (as applicable) reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, pandemics and epidemics, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. If an event outside our reasonable control is reasonably likely to prevent us from performing your booking, or if an event outside your reasonable control prevents you from availing of your booking, we or you may cancel your booking on notice to the other (by email) and we will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any Extras and booking fees.

8.6 Complaints, Questions and Disputes: If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 4 working days. If you make a complaint to us in relation to your booking and that complaint remains unresolved as between you and us, you may have the right to pursue Online Dispute Resolution (“ODR”) through the ODR platform. Information on this service and how it can be used is set out on the ODR platform, accessible at: http://ec.europa.eu/odr.

Our Liability

8.7 We will not be liable for any losses (direct or indirect) which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses (direct or indirect) which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.

8.8 We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss or damage of your property we will carry out an internal investigation. Our liability for loss, damage or destruction to your property (that you bring with you while staying in our site) will be limited to the maximum sums under the Hotel Proprietors’ Act 1963. Where the loss or damage is caused by you or by any person accompanying you, or by an Act of God (such as a flood, storm) or act of war, we will have no liability to you for the loss or damage.

8.9 In respect of all losses which are not subject to a maximum liability under clause 8.8, are not covered by the relevant legislation or any insurance (where applicable), our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. If your booking includes a number of different daily rates, the average rate will be used. The limit in this clause 8.9 does not apply (i) to any items that you deposit with us for safe keeping (if applicable), (ii) to damage to or loss of a motor vehicle that is in an easyHotel garage or car park or other premises arranged by easyHotel for guest’s use and you have notified us on arrival that you have left your motor vehicle in our carpark, and (iii) where the Consumer Rights Act 2022 and/or any other applicable law does not permit us to limit our liability.

8.10 We will not be liable in any circumstances for any loss or damage to any items or property left in a motor vehicle regardless of whether the vehicle is parked in a car park connected to the site or not.

8.11 Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our act or omission or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

8.12 Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. The legality, validity and enforceability of the remainder of these terms shall not be affected.

8.13 Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

8.14 Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

8.15 Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with the law of Ireland. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the exclusive jurisdiction of the courts of the Republic of Ireland. Nothing in this clause 8.15 affects your rights as a consumer to benefit from the protection of any mandatory laws of the country in which you are resident (including relating to the venue for resolving disputes). 

9.1 The meaning of "easyHotel" in these T&Cs is reference to easyHotel Ireland Limited, a limited liability company incorporated in Ireland with registered number 633474 and its registered address at 1 Francis Street, Dundalk, Co. Louth A91 XK38. a wholly owned subsidiary of easyHotel UK Limited. 

easyHotel uses Cookies on its websites, please see a copy of our Cookies policy: https://www.easyhotel.com/cookie-policy

11.1 The easyHotel website, mobile site and app, including the booking and other applications, text, graphics, designs, audio and video clips, site and destination information and all other content contained within them are the property of easyHotel UK Limited and/or its content suppliers.

11.2 You may use the easyHotel website, mobile site and app and their content solely for personal, non-commercial and private use subject always to applicable copyright laws.

11.3 All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the easyHotel website, mobile site and app are owned by or licensed to easyHotel UK Limited and may not be used, reproduced or modified without the prior written approval of easyHotel UK Limited and/or their respective owners.

DISCLAIMER

11.4 The easyHotel website, mobile site and app, the services provided and all content contained within them are supplied "as available". easyHotel provides no guarantee that the website will always be accessible or available, or that its content will always be up to date.

11.5 While we will make every effort to ensure that the information on the easyHotel website, mobile site and app is accurate and published in good faith, without affecting any statutory consumer rights that cannot be lawfully excluded or limited, easyHotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

11.6 easyHotel will not be liable for any indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the easyHotel website, mobile site or app or the use thereof or any services purchased from the easyHotel website, mobile site or app, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

11.7 The inclusion of all website links on our easyHotel website, mobile site and app does not imply endorsement by easyHotel of such linked sites, or any association with their operations. These sites are outside the control of easyHotel . We will not be responsible for the content on the linked sites or your use thereof.

12. easyHotel reserves the right to cancel, amend or vary the arrangements and content featured on the easyHotel website, mobile site and app and/or change, amend, vary or add to these T&C at any time without prior notice. You will be notified of any changes to these T&Cs as made available on the easyHotel website. Please check the easyHotel website, mobile site and app regularly for updates to these T&Cs.

13. If there is any conflict or discrepancy between the English text of these T&Cs and any translation thereof into any other language, the English text shall prevail.

13. If there is any conflict or discrepancy between the English text of these T&Cs and any translation thereof into any other language, the English text shall prevail.