5.1 We provide wheelchair accessible and a limited number of mobility rooms subject to availability. Please specify this requirement at the time of booking.
5.2 You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below. You will need to speak directly to the accommodation site to confirm availability of cots and room size.
The maximum number of occupants is 3 (including babies & children) in the following combinations:
1 adult, 2 children (under 18); or
2 adults, 1 child (under 18); or
2 adults; or
1 adult and 1 child (under 18).
2 adults; or
1 adult and 1 child (under 18).
1 adult only
5.3 We do not permit people under the age of 18 to stay at any of our sites alone. You must not leave under 18s unattended in any rooms or public areas at any times. Children aged 11 to 17 are permitted to stay in separate room(s) under the responsibility and care of a parent, guardian, or member of staff from a school or other educational institution. The parent, guardian, or member of staff from the school or other educational institution must stay in the accommodation at all times the children are within the accommodation site.
5.4 We will try to assist with any special requests but all room bookings are subject to availability.
5.5 We will require you to move rooms if you make a booking or bookings to stay at an easyHotel site for 28 or more days concurrently. If you refuse to do so we may terminate your booking.
5.6 In making a booking you agree to not use an easyHotel accommodation or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from easyHotel . We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.
5.7 Smoking is not permitted in any site other than in designated smoking areas outside the accommodation. You must not smoke in any of our sites, either in the rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our accommodation are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.
5.8 You must not bring any potentially hazardous or otherwise dangerous items on to our premises.
5.9 You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. You must bring any damage to our accommodation or property to the immediate attention of the relevant manager or member of staff. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our accommodation or property. If you request it, we will send a breakdown of these costs to the address used for the booking.
5.10 Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the accommodation.
5.11 You must not cause any disturbance to any other customers or our staff including but not limited to noise disturbance.
5.12 All room keys must be returned to us on check-out. If you do not do this we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request you to contact the accommodation to make arrangement for keys to be returned.
5.13 If you do not comply with the rules stated above, when staying at our site we may terminate your booking and require you to leave the accommodation immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to accommodation at any of our sites.
5.14 Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other customers, including but not limited to as described in paragraph 5.7 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section 5.
Damage & Behaviour
5.15 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the site’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
5.16 We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.
5.17 We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the site, including detector heads in public areas and rooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the site due to their actions and additionally may be asked to leave the site immediately. Depending on the severity of the guest actions, the Police may become involved at the site management’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the credit card used to book or guarantee the room or any incidentals, which the bearer of such card accepts, or to send an invoice for the amount to the registered address of the guest.
5.18 It is our policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff, or if any inappropriate behaviour is brought to the attention of a member of staff, the site reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the site management’s discretion, or guests may be asked to leave the site.
5.19 easyHotel may pre-authorise your credit card and hold pre-authorised details on a PDQ(PIN) terminal and you consent to us and/or easyHotel debiting such amounts for which you are responsible as a result of any damage caused to your room by you during your stay. These amounts may be debited from your card without prior notification.