FAQ's

Asset 1

No results found

Asset 2
Asset 9
Asset 1
Asset 2
Asset 2
Asset 6
Asset 2
Asset 3
Asset 2
Asset 8
Asset 1
Asset 2
Your Booking

If you have not received a confirmation number or a confirmation email, please check your spam inbox first, make sure that you entered the correct email address, if you still can't find your booking, then it is likely that your booking has not been processed. Please login to your easyHotel account to check if your reservation has in fact been made.

Group bookings can't be made in the same way as individual bookings on the easyHotel website. Please contact groups@easyhotel.com if you wish to do a group booking.

If you wish to amend your booking please contact your hotel directly. Only semi-flexible rates can be amended and this must be done 5 days prior to your date of arrival. Group bookings must do this 28 days before the arrival date. 

Yes - You can log into your easyHotel account from the homepage of the easyHotel website. You will be asked to enter the email address used when registering and your chosen password.

Asset 9
Check-In/Out

Please contact the specific hotel using our help widget to inform them of your plans. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. We will do our very best to contact you before we cancel your reservation. 

Customers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. Please note our hotels are staffed 24 hours a day.

Customers need to check-out by 10am on the departure date. Some of our easyHotels do offer a late check-out up until midday. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

Check-in is from 3pm. An early check-in can be purchased at some hotels. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the hotel offers this service you will at this point be able to purchase this additional feature.

Asset 1
Our Hotels

Our hotels are staffed 24 hours a day, 7 days a week.

Not all our hotels offer car parking services. Please contact the specific hotel using our help widget.

Smoking is not permitted. easyHotel has a strict non-smoking policy within all parts of the hotel.

Asset 2
Our Rooms

Yes you can book this room type without any disability. However if you don't have a disability we would prefer you to book a standard room and leave these type of rooms for those who need it most.  

Yes these are included in your room purchase.

We are happy for our customers to have guests in the hotel but they need to be accompanied by the customer at all times for security purposes.

Rooms are cleaned prior to arrival and some hotels provide it free of charge, however, for some hotels, you will need to purchase it at an extra cost. This can be bought online at the time of your booking.

Yes - All our rooms come with en-suite facilities.

Asset 2
Room Types

A family room can accommodate up to 4 guests. The room can have either 2 double beds or 1 double bed and 2 single beds. 

A Triple room can accommodate 3 guests. The room has either '1 Double bed and 1 Single bed' or '3 Single beds.'

Asset 6
Food & Beverage

We do not have bar or restaurant facilities within our hotels. easyHotel does not offer these facilities as we focus 100% on rooms. This enables us to offer rooms to our customers at the most competitive rate. You will find many bars and restaurants in the surrounding areas within a 5 minute walk.

Asset 2
Contact

To keep prices down we operate the easyHotel business entirely through the web. Please contact the hotel using the help widget on the website. 

Please use this help centre to contact individual hotels. You will need to "submit a request" using our help widget on the website. We aim to respond all queries between 24 and 48 hours. 

Asset 3
Payments, Price & Credit

Yes. The easyHotel site is a secure site, so all the details entered as part of your booking are stored safely.

Asset 2
Cancellations & Amendments

We no longer offer the possibility to use your credit through your account. However if you still hold credit with us please follow these steps to redeem it:

  1. Go to www.easyhotel.com and make your booking as you would do normally
  2. Follow this link to raise a support ticket
  3. On the subject line write "CREDIT PROBLEM"
  4. On the description field please make sure you include your new booking confirmation ID as well as the name of the easyHotel for the new booking
  5. Press the submit button

The value of your existing credit will be refunded onto the credit or debit bank card used to make the new booking within 10 working days. 

PLEASE BE AWARE THAT YOUR OLD ACCOUNT CREDIT IS ONLY VALID FOR 6 MONTHS, AFTER THIS YOU WILL LOSE YOUR EXISTING CREDIT AND YOU WILL NOT BE REFUNDED. 

To extend your stay you are required to make a new booking.

If you are entitled to a refund and you haven't received after 10 working days of requesting it, please Contact Us and provide us with a mean to reach out to you directly.

Asset 8
Baggage

Yes - we have luggage storage available at each of our hotels. Please note that luggage storage comes at an additional cost. In some hotel this can be booked online and at others you will need to book it with the hotel reception.

 

Asset 1
Other

If you would like to make a subject access request, please send via email to: sars@easyhotel.com

All our hotels contain information to reach us from the nearest airport. Please check on our website. 

You can make a complaint by sending us a message via http://support.easyhotel.com

To allow us handling your complaint better please always include your name and last name, contact email, hotel name, stay dates and reservation number when possible. We aim to get back to our customers within 4 working days after receiving the complaint.  

Yes you can. The guest must bring with them the confirmation and a valid piece of photo ID.

This site uses cookies: Find out more.