Accessibility Statement
This statement applies to content published on the digital platforms owned and managed by easyHotel (“easyHotel”), including:
- https://www.easyhotel.com/ – the primary website and all associated pages and subdomains (“Website”);
- easyHotel Mobile App – available on iOS and Android platforms (“Mobile App”), (collectively, the “Digital Platforms”).
The Digital Platforms are managed by easyHotel, which is committed to making its Digital Platforms accessible, in accordance with the European Accessibility Act. Our platforms are designed to be inclusive and usable by as many people as possible, including individuals with disabilities.
The Digital Platforms are designed to comply with level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1. (the “WCAG 2.1 Level ‘AA’ guidelines”). Compliance status is regularly assessed against these WCAG 2.1 Level ‘AA’ guidelines.
Accessibility is considered a core aspect of easyHotel’s product and engineering workflows, with regular reviews embedded into the development lifecycle. We regularly audit our digital experience using tools such as Google Lighthouse, Accessibility insights, and Sonarcloud.
Product releases occur regularly and from 1 July 2025 each release will be reviewed to ensure:
- compatibility with screen readers;
- full keyboard navigability;
- accurate and descriptive labelling of interactive elements.
Identified gaps are logged, prioritised, and addressed as part of our regular product updates.
To maintain our accessibility standards, we are committed to conducting a comprehensive annual accessibility audit for both the Website and the Mobile App.
Where third-party components are embedded or integrated in our Digital Platforms (for example, online check-in) we work closely with the relevant suppliers to ensure they are aware of the WCAG 2.1 Level ‘AA’ guidelines. As far as practicable, we support those suppliers in assessing and enhancing the accessibility of their tools to ensure a consistent, inclusive experience across all touchpoints.
Compliance status
The Digital Platforms are compliant with the WCAG 2.1 Level ‘AA’ guidelines subject to our comments in the section ‘Non-accessible content’.
The Website was last tested on 28 June 2025.
The Mobile App was last tested on 28 June 2025.
Preparation of this statement
This statement was prepared on 21 June 2025.
Accessibility testing at easyHotel is conducted through a combination of manual audits and automated scanning, carried out by both our internal digital team and our external product engineering partner, iNimble.
We ran an automated test across the Digital Platforms to detect compliance with the WCAG 2.1 Level ‘AA’ guidelines. The automated tests were completed using tools such as Google Lighthouse, Accessibility Insigths and Sonarcloud to detect accessibility issues across both the Website and the Mobile App. [This was followed by a manual accessibility review of a representative sample of pages and content types and was conducted using assistive technology such as VoiceOver.
Contact and Feedback
We welcome your feedback on the accessibility of the Digital Platforms, and we are committed to providing information in alternative formats upon request. If you encounter accessibility issues or require materials in an alternative format, please contact us using any of the following methods:
- Contact Form: Visit our Contact Us page at Contact Us | easyHotel and select the subject drop-down option “Accessibility or Access Request” to ensure your enquiry is directed appropriately.
- Email: You can email us at [email protected] or [email protected] (enquiries to the latter address are received by our legal team).
- Direct Contact: Nichola Buchanan, Head of Legal, is available for accessibility-related queries on +44 (0)203 150 3186 or easyHotel’s head office landline: 0203 1503186.
We aim to respond to feedback and requests within 15 business days from the date of receipt.
Compatibility with browsers and assistive technology
The Digital Platforms are designed to be compatible with the following most used assistive technologies:
- the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari browsers;
- in combination with the latest versions of VoiceOver.
Technical specifications
The accessibility of the Digital Platforms relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer and mobile phone:
- HTML;
- WAI-ARIA;
- CSS; and
- JavaScript.
Non-accessible content
While we have used our best efforts to ensure the accessibility of the Digital Platforms, we are aware of some limitations, which we are working to remedy. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.
Known limitations for the Digital Platforms:
- Navigation and Page Structure: We are aware some users may struggle to navigate, find content, or understand their location within the site due to inconsistent use of headings, labels, and page titles. We are updating all page titles, headings, and labels to be informative, properly structured, and screen reader–friendly. Keyboard navigation is also being enhanced to ensure users can move through the site in a logical and accessible manner. We plan to remedy this by end of July 2025.
- Keyboard accessibility: While customers can navigate using a keyboard, the experience is not fully optimised or intuitive. We are implementing improvements to ensure that all interactive elements, including hotel search and selection, are fully accessible via keyboard with clear and visible focus indicators. We plan to remedy this by end of July 2025.
- Virtual accessibility: Certain visual elements, such as colour contrast, text sizing, and interface clarity do not fully meet accessibility standards currently. We are reviewing and updating visual presentation site-wide to ensure compliance with contrast, readability, and scalable text requirements. We plan to remedy this by end of July 2025.