Covid-19- An update from easyHotel
Following government advice, as of 24th March 2020 easyHotel will be removing all UK hotels from sale until 30th April 2020. This will be monitored on an ongoing basis. For key workers and NHS staff who require accommodation assistance, please contact us via the link below.
We understand the growing concern of our customers regarding novel coronavirus (COVID-19) and would like to thank you for your patience and continued custom during this time of uncertainty.
Our guests and their safety and wellbeing will always be our first priority. We would like to reassure you that our staff are taking all necessary precautionary measures to ensure that all of our hotels remain as hygienic as possible. This includes the use of disposable gloves when cleaning, increased frequency of cleaning in all guest contact surfaces, the use of alcohol-based hand sanitizer and other preventative measures.
We kindly ask that our guests also adhere to government recommendations regarding symptoms, including the maintenance of hygiene at the consideration of others.
easyHotel are also committed to offering our customers flexible booking options during these uniquely challenging times.
We have therefore made the following adjustments to our individual traveller booking policies:
Fully flexible rate bookings
Book with confidence and cancel up-to 12 noon on day of arrival. We are actively promoting this rate over others to ensure we give our customers maximum flexibility.
Semi Flex and non-refundable rate bookings
If your booking is for stays on or before the 30th April, we have amended our cancellation policy as follows:
- If you are travelling to or from regions affected by Government-issued travel restrictions or lockdowns (according to Government guidance of the restricted country, including Italy, France, Spain and the UK) where we have a hotel, customers can request a refund or rebook* to a future stay at the same property , (subject to availability and price differences).
- If you are booked for and staying in an area with no current government imposed restrictions but do not wish to travel at present, we will offer customers the opportunity to rebook* at a later date subject to availability and any price differences. * Re-booking window is until 1st Dec 2020 inclusive.
If you have any concerns regarding an existing booking, please visit our contact us page: https://www.easyhotel.com/contact-us where we will be happy to assist you.
We will continue to keep you updated on any changes as and when they arise. Thank you again for your support and understanding in this difficult time. We appreciate your custom.
The easyHotel Team